Pension Administrator
Halifax, NS
Reference #HL-6313
The Halifax Regional Municipality Pension Plan Office is a small, busy and growing office dedicated to the effective operation of a $2.5 billion+ pension fund serving approximately 15,000 plan members. We are pleased to be partnered with them to bring a Pension Administrator to their talented team in Halifax, NS. The Pension Plan is a defined benefit pension plan with an optional defined contribution component. Reporting to Management of Plan Member Services, the Pension Administrator will work with the member services team to provide high quality pension administration service.
The primary responsibility of the Pension Administrator will be the accurate and timely processing of member retirement, termination and death statements, as well as benefit payments. The Pension Administrator will also be responsible for corresponding and meeting with plan members and beneficiaries to explain pension entitlements and complete forms.
The Pension Administrator will be working directly with plan members in a professional and highly regulated industry. This requires someone who is self-motivated with strong organizational skills and attention to detail. Being part of a 21-person office, you must be able to work efficiently and effectively in a team environment with minimal supervision and be willing to assist other team members when necessary. This position requires confidentiality, above-average communication skills and the ability to work with many stakeholders including Pension Office staff, members of the Pension Committee, service providers, plan members, and participating employers. Honesty, integrity and the ability to keep confidential information private are key requirements.
Duties and Responsibilities:
- Process calculations, correspondence and database updates for terminations, retirements and death events
- Process benefit payments and adjustments to pensions
- Ensure service standards are met on all termination, retirement and death benefit transactions
- Maintain/create pension administration spreadsheets
- Provide excellent customer service by responding to plan member requests and questions in a satisfactory and timely manner
- Communicate and meet with plan members, former members and beneficiaries regarding benefit entitlements and processes
- Document member calls to provide necessary and detailed information for internal audit purposes and member satisfaction surveys
- Communicate with the pension plan’s participating employers and external suppliers (third-party pension administrator and custodian)
- Assist with front-desk administrative duties when needed
- Maintain current knowledge of pension administration including its applicable legislative environment
- Ensure the effective flow of documentation for pension-related events
- Perform other projects as assigned
Qualifications:
- Degree in mathematics or business administration/commerce plus at least two years of experience in a defined benefit pension administration environment
- Currently enrolled or considering enrolment in the Certified Employee Benefit
- Specialist (CEBS) program or other pension industry program (a suitable combination of alternate education and experience may be considered)
- Excellent mathematical skills
- Understanding of industry standard pension administration procedures, processes and terminology
- Strong customer service skills, positive attitude and good listening skills
- Ability to simplify complicated topics for plan members and employers
- Excellent time management skills; able to meet or exceed service standards
- Strong organizational skills with attention to detail
- Demonstrated problem solving and analytical thinking
- Ability to work both independently and in a team environment
- Excellent communication skills and ability to deal effectively with all stakeholders
- Proficiency and expertise in use of current computer technology and related software (Outlook, Microsoft Office Tools, and SAP would be an asset)
This is amazing opportunity to grow with an organization and to showcase your analytical skill set. Reach out to us for more details!
To express interest in this opportunity please apply online by clicking “Apply Now” below.
For more information about this exciting opportunity please contact Heather Labucki, Partner, or Sara Morey, Consultant, at smorey@kbrs.ca. If you require accommodation to participate in the recruitment process, please let Sara Morey know.
Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.
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