IT Support Specialist

Professional Services
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IT Support Specialist
Hamilton, ON
Reference # - CL 15524


Our client, a regional law firm is currently seeking an experienced IT Support Specialist for their IT team in their Hamilton office.

You will be working alongside their current IT Manager and junior IT runner in a very fast paced environment. You will be working with a broad range of technologies and liaising across multiple areas of the firm, where you will be required to provide support (both in person and remote) on various incidents, problems, and requests. As such, it is important that you are able to keep accurate records, including logging changes and keeping standards for configurations. You will also be required to answer IT requests via phone and email, and will, at times, have to explain solutions in technical and non-technical terms.


Some of the duties you will be required to perform are as follows:

  • Provide onsite and remote support for all users
  • Assist with day-to-day IT activities related to voice and data networks, wireless communications, mobile technology, and computer hardware and software
  • Co-ordinate and carry out all Helpdesk functions to assist end users
  • Software and hardware installation and maintenance
  • Setup and troubleshoot e-mail, telephone, video conferencing, presentations, conference calling, faxing, copiers, etc.
  • Training users on systems as needed
  • Arrange and schedule service calls on various equipment; establish solid vendor relationships
  • Inventory/License control
  • Deployment; battery back-ups; data back-ups, etc.
  • Stay up-to-date and current on possible vulnerabilities, as well as find and implement solutions to technology problems
  • Train and empower all our end users to solve repeated issues
  • Troubleshoot and setup PCs and peripheral devices (such as printers, scanners, and projectors), related to desktop infrastructure, in accordance with department standard
  • Troubleshoot and report all issues to IT colleagues regarding incidents
  • Maintain installed PCs and peripherals with routine maintenance
  • Identify, log, and resolve technical problems with software applications
  • Identify potential changes and system improvements to present to the IT Manager for consideration and implementation
  • Ensure that work is carried out within the agreed service levels and in accordance with department guidelines
  • Create, maintain, and distribute reports of progress to the IT Manager
  • Explain and document technical issues in a clear way to staff
  • Setting up video conferences for internal staff and also for clients coming into the office.

Some after hours work as required (eg: completing computer moves/setup equipment for training/webcasts, etc.)


Employment Equity Statement
Our client’s success is built on the unique skills, perspectives, experiences, and values of each individual. They encourage a corporate culture that respects and celebrates the dignity, value and diversity of all.


To express interest in this opportunity, please click on the "Apply Now" button below.


For more information, please contact Chamini Loganathan, Consultant at or 647 480 1717 or Devyn Kelly, Recruitment Specialist at  or 647 480 1719.


If you require accommodation to participate in the recruitment process, please let Chamini or Devyn know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.


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