Bilingual Case Manager

Nova Scotia
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Bilingual Case Manager
Halifax, Nova Scotia
Search #SM-13755


STI Technologies Limited is a healthcare technology and analytics company that positively impacts patient support programs. They improve access to medications by leveraging available reimbursement funding and innovative technology to engage patients. Founded in Halifax, NS in 2001, STI has grown and evolved since its beginnings in card-based samples, distributed by physicians and redeemed at pharmacies. They proudly support the Canadian healthcare system by delivering intelligent financial reimbursement, patient engagement and patient management solutions to help support positive health outcomes.


On behalf of our client, we are currently recruiting for a Bilingual Case Manager to join their team of dedicated professionals in Halifax, Nova Scotia.

Reporting directly to the Manager, Patient Support, the Case Manager will act as a single point of contact resource, responding to incoming communications within specifications for specific pre-established program end users and quality standards (health care practitioners, patients, etc.). The Case Manager will also perform outbound calling as it applies to specific program requirements. The successful candidate will be responsible to deliver a seamless service and support to the pre-established list of end users of programs by leveraging an advanced ability to facilitate drug insurance navigation on behalf of patients according to patient’s province of residence.


As the ideal candidate, you possess a University degree or equivalent experience providing support in the health care field or patient assistance, health insurance and/or drug reimbursement background. A minimum of one year of relevant work experience in patient assistance, specialty pharma or a call center environment will be preferred. Strong communication skills, excellent telephone etiquette, a keen eye for accuracy and the ability to quickly evaluate and respond to an array of inquiries is essential. Knowledge of the Canadian drug reimbursement landscape will be considered a strong asset. Ability to organize workflow and manage time effectively to meet client and customer deadlines with accurate transaction and process documentation will be key to success in this role. Bilingualism, French and English, as well as the ability and willingness to work rotating shifts, 9am-9pm AST, Monday to Friday, is required.


To express interest in this opportunity, please apply online by clicking 'Apply Now' below.


If you have any questions, please contact Brittany Beale, Consultant at or Scott McGaw, Partner at If you require accommodation to participate in
the recruitment process, please let us know.


Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.

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